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S200 & D200 - Password Change on Enterprise device?
Reference Number: AA-02521 Views: 6088 Created: 04-09-2012 12:29 PM Last Updated: 11-25-2014 05:13 AM 0 Rating/ Voters


You can change the password on an Enterprise device with the Admin Tools from a System Admin device. Here are the steps for doing this. 

  1. Insert and unlock one of your sys admin IronKey devices 
  2. Plug in the device with the unknown password (If prompted to run IronKey.exe, don't. Just close this pop-up) 
  3. In the Admin device's IronKey Control Panel, go to Admin Tools > Device Recovery and click on Refresh Device List 
  4. You should see the device with the unknown password in the dropdown list 
  5. At the bottom of this screen, there is an option to change the password 
  6. Enter a new password for the device then click the "Change" button

 Your user can now use this device to log into my.ironkey.com and make the necessary changes there.


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