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How to reset your Online Account password and recover your IronKey device password.
Reference Number: AA-02579 Views: 19429 Created: 04-11-2012 06:47 AM Last Updated: 11-25-2014 06:36 AM 100 Rating/ 1 Voters

Please note: IronKey x250 models do not create an Online Account that you can login to at as all account activities are initiated via the device itself.

If you are unable to unlock your IronKey Personal device and cannot remember your Online Account username and password, you can follow the steps below.

  1. Browse to
  2. Click Reset Your Password.
  3. Type your email address into the username field and type the text from the image box, then click Continue. Rather than a username, we recommend you use your registered email address. (For example you may think your username is jsmith, but you know your email is You may try multiple email addresses.
  4. Answer the secret question. If answered correctly, you will receive an email with a temporary password.
  5. Login at with your email address in the username field and the temporary password in the password field.
  6. Depending on your settings, you will receive a second email with an unlock code or will need to answer another secret question.
  7. Once you login, you will be in Safe Mode. Click on the My IronKeys tab and click on My IronKeys in the sidebar.
  8. Click the Recover Password button for the device you wish to recover. If you backed up your password, it will be displayed.

Frequently Asked Questions

  • I no longer have access to the email address registered for my Online Account. What can I do?

    For security, you must have access to the email address registered for your Online Account. This can only be changed when accessing your account settings via the device. Technical Support cannot update the email address for you.

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