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Support for the McAfee Anti-Virus Add-On
Reference Number: AA-02660 Views: 17229 Created: 09-22-2014 03:52 AM Last Updated: 11-01-2016 03:57 PM 0 Rating/ Voters

Whom may I contact when an issue arises with devices that use the on-board anti-virus scanner?

When to contact IMS Technical Support:

  1. Client receives errors when trying to update DAT files from the McAfee Server.
  2. Anti-Virus licensing issues.
  3. DAT files will not update after successfully reaching the McAfee Server.


When to contact McAfee Directly:

  1. Scanner detects an issue that it cannot resolve or identifies a potential virus.
  2. Scanning errors such as "cannot scan file".

McAfee users can submit a virus and/or suspected false positive to McAfee Labs for analysis on-line by accessing the following link:

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