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The IronKey Control Panel doesn’t launch when I plug in my IronKey device.
Reference Number: AA-03177 Views: 21612 Created: 05-15-2019 01:43 PM Last Updated: 05-15-2019 01:43 PM 63 Rating/ Voters


On Windows computers, this usually happens if the AutoPlay feature has been turned off. Mac computers do not have native auto-launch support.

First, verify that the LED on the end of the IronKey device lights up when you first plug it into the computer. If it does not, try a different USB port.

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To enable auto-launch:

*Windows*

  1. Double-click "My Computer".
  2. Right-click "IronKey Unlocker".
  3. Click "Properties".
  4. Click the "AutoPlay" tab.
  5. Ensure that "Prompt me each time to choose an action" is selected, and click "OK".

*Mac*

You can install the IronKey Auto-Launch Assistant, which automatically opens the IronKey Unlocker when you plug in an IronKey. Go to “Preferences” in IronKey Control Panel Settings. (Mac only)

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To manually launch your IronKey:

*Windows*

Double-click the IronKey Unlocker drive icon in "My Computer", and double-click the "IronKey.exe" file.

*Mac*

Double-click the IronKey drive icon on your desktop, and double-click the “IronKey” file.

*Linux*

Run the "ironkey" program from the IronKey’s "linux" folder.

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