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What can I do to keep my IronKey running smoothly?
Reference Number: AA-03182 Views: 9088 Created: 05-15-2019 01:43 PM Last Updated: 05-15-2019 01:43 PM 0 Rating/ Voters

The IronKey Support staff recommends running the Windows Check Disk utility on the "IronKey Secure Files" volume. It will help ensure the integrity of the files system on your IronKey by scanning the secure volume and even fixing errors.

Here's how:

  1. Your IronKey will need to be unlocked first. 
  2. Open My Computer, and remember the drive letter for the "IronKey Secure Files" volume. If you are not sure which one this is, look for the IronKey Launcher, and the IronKey Secure Files volume is likely to be the next drive letter in sequence to the IronKey Launcher (it may also be labeled as "Removable Disk"). 
  3. Click on the Windows Start Menu.
  4. Click on "Run..." (keyboard shortcut: WINDOWS BUTTON + R).
  5. Type in "CMD" and press enter on your keyboard.
  6. From the command prompt window, type in CHKDSK and then the IronKey secure files drive letter, and then /f/r.

For example, if the IronKey Secure Files drive letter is G, you would enter:
       CHKDSK G: /F/R

If a message appears stating file are in use on the volume and it needs to force a dismount, type 'y' and press 'enter' on you keyboard to continue.

This will perform a "check disk" on the IronKey Secure Files volume, and look for any corruption problems. Be sure to repair if prompted.

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