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Compatibility with Guardian Edge Disk Encryption Software
Reference Number: AA-03309 Views: 19387 Created: 05-15-2019 01:55 PM Last Updated: 05-15-2019 01:55 PM 0 Rating/ Voters

There are known compatibility issues between Guardian Edge Disk Encryption software and IronKey devices. This can manifest itself in different ways depending on which software version is being used on the host computer.

  1. You may receive an "Error 1347" message.
  2. You may see the IronKey Control Panel crash and have additional USB Secure Volumes created each time it does so.


This issue has been corrected in the newest Guardian Edge software. Upgrading your Disk Encryption software to version 9.5+ may resolve it.

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