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I receive a 404 Error when using Secure Sessions. What should I do?
Reference Number: AA-03377 Views: 5411 Created: 05-15-2019 04:29 PM Last Updated: 05-15-2019 04:29 PM 0 Rating/ Voters


There may be times when you encounter a 404 error message while using Secure Sessions. This means that the IronKey Secure Sessions software on your IronKey cannot connect to the Secure Sessions network. The 404 errors may be intermittent, but are almost always resolved by performing these steps:

Solution A: (IronKey software v1.1.12.30 [FW: 1.30] or later):

  1. Close your onboard Firefox browser.
  2. Go to your IronKey Secure volume ":\IronKey-System-Files\SecureSessions\SecureSessionsFiles" folder (you may need to enable 'Show Hidden Files and Volumes' in Windows before you can see it) .
  3. Delete the "Nodes" file.
  4. Delete the contents of the "cached-status" folder (leave the folder in place and empty).
  5. If the "cached-routers" file is 0KB in size, delete it (ignore the cached-routers.new file).
  6. Lock your IronKey.
  7. Unlock your IronKey again.
  8. Start your onboard Firefox.

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Solution B: (IronKey software v1.0.10.18, Sep 14 2007 or earlier):

  1. Close your onboard Firefox
  2. Go to your IronKey Secure Files volume, FirefoxData folder (you may need to enable 'Show Hidden Files and Volumes' in Windows before you can see it) 
  3. Delete the 'tor' folder with everything inside of it 
  4. Lock your IronKey 
  5. Unlock your IronKey 
  6. Start your onboard Firefox

* If you still receive a 404 Error, you may need to wait a few moments to let the files rebuild themselves, and then refresh the webpage.

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