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"AppEngine Error (29)" when starting Secure Backup.
Reference Number: AA-03380 Views: 18137 Created: 05-20-2019 02:38 PM Last Updated: 05-20-2019 02:38 PM 0 Rating/ Voters

After an updating your IronKey device, you may receive "AppEngine error (29): IKUserPrefs_BoxRead - invalid data" when starting the Secure Backup program within the IronKey Control Panel.

You can resolve this issue by deleting the application from your IronKey. Here is how:

  1. Unlock the IronKey and open the IronKey Secure Files Volume by clicking on "Secure Files" in the IronKey Control Panel.

  2. For S100, S200, and D200 model: Open the "IronKey-System-Files" folder.

    or S250 and D250 models: Open the “Device-System-Files” folder.

    Note: If you cannot see the folder, then enable "Show hidden files and folders". If unsure how to do this, then refer to your specific operation system for instructions.

  3. For S100, S200, and D200 model: Delete the "IKSecureBackUp" folder.

    For S250 and D250 models: Delete the “SecureBackup” folder.

  4. Finally, click on the "Secure Backup" button in the Control Panel to automatically re-install the Secure Backup application.

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