Support Home  Contact Us 
Forgot my password
Reference Number: AA-03555 Views: 792 Created: 05-31-2019 02:16 PM Last Updated: 05-31-2019 02:16 PM 100 Rating/ Voters


There are no back doors to an IronKey Basic device. In other words, there is no way to unlock it if you forgot the password. If you have enabled device reset, you can reset the device back to its pre-setup state. However, all on-board data will be permanently lost. 

If you did not enabled device reset, you have only 10 password attempts before the device will permanently disabled. You will not be able to use the device again and your data will be erased. Devices are not eligible for replacements if the password is forgotten.  

This drive is not bound to my.ironkey.com so you cannot go to the website to retrieve the password.


Quick Jump Menu
Copyright © 2014- Kingston Digital Inc. All rights reserved.