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Incorrect password entered. You have 0 more attempts on a Mac
Reference Number: AA-03560 Views: 28930 Created: 06-10-2019 01:38 PM Last Updated: 06-10-2019 01:54 PM 0 Rating/ Voters


Symptom:

After trying to launch the Unlocker on a Mac, you encounter the message stating "Unsupported Device".

You may see an alternate message stating "Incorrect password entered - You have 0 more attempts remaining before your IronKey will permanently self-destruct."  Your device has not self-destructed.

Solution:

This has been attributed to a CD/DVD being inserted in the Mac. Eject and Remove the CD/DVD and then launch IronKey Unlocker.

Other causes include the following:

  • Encryption software such as Symantec Endpoint
  • Filevault
  • Anti-virus or security software
  • External hard drives (especially Western Digital)
  • CD/DVD buring software suites such as Toast
  • Jawbone software


 

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