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1 I forgot the password for my IronKey device.

STOP! IronKey Enterprise users should contact their IronKey Administrator for password assistance. The IronKey is designed to be the world's most secure flash drive. Without the password, the data on the device is not accessible. As part of the security of…

2 How to update your IronKey device.

New features and fixes are continually being developed and are often released as updates for IronKey Enterprise and IronKey Personal Secure Flash Drives. For those existing devices, updates are made available via the IronKey Control Panel. Users of IronKey…

3 What happens when my IronKey self-destructs?

All IronKey devices (S100, S200, D200, S250, D250, S1000, H300, and H350) permanently self-destruct after 10 consecutive incorrect password attempts. The Enterprise versions have the option to have a different count set by your IronKey System Administrator.…

4 How do I completely erase my IronKey model S100, S200, D200, S250, D250, S1000, H300, or H350 to give it to another person?

There are four areas of information that you want to "wipe clean" before giving your IronKey device to someone else: Secure Files Volume: This is the data portion of the device that becomes unlocked after you enter the password and it stores your personal…

5 I'm missing data or Windows continuously wants to scan and fix files on my IronKey Secure Files Volume. What can I do?

Please note that this article is referring to the S100, S200, D200, S250, D250, S1000, H300, and H350 models. For IronKey F100/150/200 and H100/200 see the following article: I'm missing data on my IronKey or Defender device. What can I do? There are several…

6 How do I unlock my IronKey S100, S200, D200, S250, D250, S1000, H300, H350 device if the instructions in the User Guide do not work?

On Windows based computers: Try right clicking on the IronKey.exe file and selecting Run As Administrator. Try disabling the computer security software, or confirm all white-listing is in place for the security software in use: link to KB AA-02495. Try a…

7 How to check the model and build version of your IronKey device.

Knowing your IronKey build version can be helpful in troubleshooting issues, as certain versions have different behaviors and features. This article describes the different methods used to check which device you have. Submitting this information with your…

8 Application error (3019) Your IronKey secure volume is unformatted

IronKey models S100, S200, D200, S250, D250, S1000, H300, and H350. If an "Application error (3019) Your IronKey secure volume is unformatted" message appears when attempting to unlock the IronKey device, corruption on the Secure Files volume might have occurred.…

9 How to lock an S100, S200, D200, S250, D250, S1000, H300, or H350 IronKey device when the Lock Drive button fails when using a Windows computer

Occasionally, clicking the "Lock Drive" button cannot lock your device, and the message, "Your IronKey drive is still running an onboard application" appears, preventing you from safely removing your device from your computer. Your anti-virus, or some other…

10 Can I boot from an IronKey Encrypted Storage device?

The different IronKey Encrypted Storage device models can be found here http://www.ironkey.com/en-US/encrypted-storage-drives. The Secure Files Volume, where your personal data is stored, is not readable until the device is unlocked via the Unlocker found…

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