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21 Manual Update of Mozilla Firefox

In order to ensure your onboard Firefox browser is fully up-to-date, you should manually check for updates. Here is how to do this: Insert and unlock your IronKey. Launch the onboard Firefox. Click on the "Help" toolbar menu. Select "Check for updates". If…

22 "AppEngine Error (29)" when starting Secure Backup.

After an updating your IronKey device, you may receive "AppEngine error (29): IKUserPrefs_BoxRead - invalid data" when starting the Secure Backup program within the IronKey Control Panel. You can resolve this issue by deleting the application from your IronKey.…

23 What is the Virtual Keyboard, and how do I enable/disable it?

The Virtual Keyboard is a powerful tool that helps defeat "keyloggers," malware capable of recording each of your keystrokes. You can manually launch the Virtual Keyboard by pressing CTRL+ALT+V. To enable or disable automatic launch of the Virtual Keyboard…

24 When is it safe to lock my IronKey?

We recommend that you lock your IronKey whenever it is not in use. The best procedure is: Save all of your open files. Close any files or applications running from the IronKey (such as Firefox). Ensure the LED is no longer blinking. Click "Lock Drive". You…

25 IronKey "Fatal Windows Error (5)"

If a "Windows Error (5)" message appears while initializing your device, a problem occurred while formatting the Secure Files volume. Reformat the device using the Windows Format utility: Plug in your IronKey and unlock it with your password. Click the Windows…

26 I’m locked out of my Online Account. What can I do?

Please note: IronKey x250 models do not create an Online Account that you can login to at my.ironkey.com as all account activities are initiated via the device itself. Your IronKey Online Account uses a number of security precautions to protect your account…

27 How to fix a Stream Read Error in Identity Manager

If a "Stream Read Error" occurs and the Control Panel will not open, this might be caused by a corruption of data in which the Identity Manager is unable to read the information. Re-installing the application might resolve this issue. However, this process…

28 Using the IronKey in Virtual Machines (White Paper)

INTRODUCTION IronKey devices are implemented by many companies that use Virtual Machines (VMs) for remote administration or everyday usage. To provide support for virtualization, IronKey has developed this white paper to explain the usage and limitations…

29 Re-install Firefox

How can I re-install Mozilla Firefox? You can remove your Firefox browser from the IronKey secure partition and re-install Firefox with the original settings. There are several different methods for re-installing Firefox, depending on how much data you would…

30 How to fix "readyboost.sfcache is full"

Ready Boost is a feature of Windows that uses the flash memory from your device as RAM for the computer. We recommend that you delete the "readyboost.sfcache" file from the root of your IronKey device, and then disable the Ready Boost feature to avoid problems:…

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