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  • S/D200 Enterprise(56)
1 What happens when my IronKey self-destructs?

All IronKey devices (S100, S200, D200, S250, D250, S1000, H300, and H350) permanently self-destruct after 10 consecutive incorrect password attempts. The Enterprise versions have the option to have a different count set by your IronKey System Administrator.…

2 How to update your IronKey device.

New features and fixes are continually being developed and are often released as updates for IronKey Enterprise and IronKey Personal Secure Flash Drives. For those existing devices, updates are made available via the IronKey Control Panel. Users of IronKey…

3 How to check the model and build version of your IronKey device.

Knowing your IronKey build version can be helpful in troubleshooting issues, as certain versions have different behaviors and features. This article describes the different methods used to check which device you have. Submitting this information with your…

4 Can I boot from an IronKey Encrypted Storage device?

The different IronKey Encrypted Storage device models can be found here http://www.ironkey.com/en-US/encrypted-storage-drives. The Secure Files Volume, where your personal data is stored, is not readable until the device is unlocked via the Unlocker found…

5 How to lock an S100, S200, D200, S250, D250, S1000, H300, or H350 IronKey device when the Lock Drive button fails when using a Windows computer

Occasionally, clicking the "Lock Drive" button cannot lock your device, and the message, "Your IronKey drive is still running an onboard application" appears, preventing you from safely removing your device from your computer. Your anti-virus, or some other…

6 What processes should I white-list within my security or anti-virus software for IronKey devices?

The following processes should be white-listed or exceptions made within your security or anti-virus software to allow the IronKey to perform as specified. ironkey.exe (IronKey Control Panel & IronKey Identity Manager) SecureSessions.exe (IronKey Secure…

7 What is the proper way to back up my IronKey files using Secure Backup?

Routinely backing up the files on your IronKey device is an important aspect of ensuring that you always have access to your protected files. For example, if your IronKey is ever lost or stolen, you can restore your data to a new IronKey device. -------------------------------------------…

8 Compatibility with Guardian Edge Disk Encryption Software

There are known compatibility issues between Guardian Edge Disk Encryption software and IronKey devices. This can manifest itself in different ways depending on which software version is being used on the host computer. You may receive an "Error 1347" message.…

9 Can I unlock two IronKeys at the same time?

While you cannot have two IronKey Control Panels running at the same time, you can terminate the IronKey.exe process of one drive (leaving the secure volume still open), and then plug in and unlock the other drive. To do this: Unlock one IronKey (IronKey…

10 Manual Update of Mozilla Firefox

In order to ensure your onboard Firefox browser is fully up-to-date, you should manually check for updates. Here is how to do this: Insert and unlock your IronKey. Launch the onboard Firefox. Click on the "Help" toolbar menu. Select "Check for updates". If…

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