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  • S/D200 Enterprise(57)
41 How to update IronKey that has been modified to use NTFS as the file system (Versions prior to 1.1.15.31 only).

If you have changed your IronKey's file system to be NTFS, you may need to change it back to FAT32 before updating your device. If your IronKey build is prior to v.1.1.15.31, you will be required to follow the steps below in order to update. Please note these…

42 What is the proper way to back up my IronKey files using Secure Backup?

Routinely backing up the files on your IronKey device is an important aspect of ensuring that you always have access to your protected files. For example, if your IronKey is ever lost or stolen, you can restore your data to a new IronKey device. -------------------------------------------…

43 How do I automatically log into my Online Account with Internet Explorer?

If you prefer to use the local Internet Explorer rather than the onboard Firefox web browser, you can modify your IronKey preferences so that it will use Internet Explorer by default. Here is how: From the IronKey Control Panel click Settings > Applications…

44 Can I boot from an IronKey Encrypted Storage device?

The different IronKey Encrypted Storage device models can be found here http://www.ironkey.com/en-US/encrypted-storage-drives. The Secure Files Volume, where your personal data is stored, is not readable until the device is unlocked via the Unlocker found…

45 How to update your IronKey device.

New features and fixes are continually being developed and are often released as updates for IronKey Enterprise and IronKey Personal Secure Flash Drives. For those existing devices, updates are made available via the IronKey Control Panel. Users of IronKey…

46 Compatibility with Guardian Edge Disk Encryption Software

There are known compatibility issues between Guardian Edge Disk Encryption software and IronKey devices. This can manifest itself in different ways depending on which software version is being used on the host computer. You may receive an "Error 1347" message.…

47 What is the Virtual Keyboard, and how do I enable/disable it?

The Virtual Keyboard is a powerful tool that helps defeat "keyloggers," malware capable of recording each of your keystrokes. You can manually launch the Virtual Keyboard by pressing CTRL+ALT+V. To enable or disable automatic launch of the Virtual Keyboard…

48 How to lock an S100, S200, D200, S250, D250, S1000, H300, or H350 IronKey device when the Lock Drive button fails when using a Windows computer

Occasionally, clicking the "Lock Drive" button cannot lock your device, and the message, "Your IronKey drive is still running an onboard application" appears, preventing you from safely removing your device from your computer. Your anti-virus, or some other…

49 How to check the model and build version of your IronKey device.

Knowing your IronKey build version can be helpful in troubleshooting issues, as certain versions have different behaviors and features. This article describes the different methods used to check which device you have. Submitting this information with your…

50 What happens when my IronKey self-destructs?

All IronKey devices (S100, S200, D200, S250, D250, S1000, H300, and H350) permanently self-destruct after 10 consecutive incorrect password attempts. The Enterprise versions have the option to have a different count set by your IronKey System Administrator.…

51 Connectivity to IronKey Enterprise Server

Through a Juniper or Netscreen firewall, authentication of IronKey Enterprise devices may not work, and you may receive Network error: (28) or (56) messages. This could be a proxy issue, but it might also be unique to the authentication process. The Cisco…

52 Re-install Firefox

How can I re-install Mozilla Firefox? You can remove your Firefox browser from the IronKey secure partition and re-install Firefox with the original settings. There are several different methods for re-installing Firefox, depending on how much data you would…

53 Why did my IronKey prompt me to change my password?

You may encounter a situation where your IronKey is prompting for a password change. This can occur when your IronKey Administrator has updated or changed the policy your IronKey device is assigned to. When the new policy has a more strict password requirement,…

54 "The Linux client does not yet support this device's login policy" error appears when unlocking an Enterprise device.

When attempting to unlock an IronKey Enterprise device in Linux, one may receive the following error message. "The Linux client does not yet support this device's login policy. Not authorized to attempt to unlock this device." This message is displayed because…

55 Using Portable Applications with the IronKey device.

Any application that was built to run in a "stand alone" environment should be able to be run from your IronKey device. If the application installs itself in the registry of the host computer however, then this option will not be available. You can find additional…

56 Can I unlock two IronKeys at the same time?

While you cannot have two IronKey Control Panels running at the same time, you can terminate the IronKey.exe process of one drive (leaving the secure volume still open), and then plug in and unlock the other drive. To do this: Unlock one IronKey (IronKey…

57 When is it safe to lock my IronKey?

We recommend that you lock your IronKey whenever it is not in use. The best procedure is: Save all of your open files. Close any files or applications running from the IronKey (such as Firefox). Ensure the LED is no longer blinking. Click "Lock Drive". You…

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