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1 Drive mapping issue with Windows 10

When you connect a device to a Windows 10 machine, no drives are mapped in “File Explorer” Cause: Automount is disabled on the Windows 10 system. Fix: Enter ‘diskpart’ in the “Search the Web and Windows” dialog box. Launch the diskpart command…

2 When is it safe to lock my IronKey?

We recommend that you lock your IronKey whenever it is not in use. The best procedure is: Save all of your open files. Close any files or applications running from the IronKey (such as Firefox). Ensure the LED is no longer blinking. Click "Lock Drive". You…

3 Can I unlock two IronKeys at the same time?

While you cannot have two IronKey Control Panels running at the same time, you can terminate the IronKey.exe process of one drive (leaving the secure volume still open), and then plug in and unlock the other drive. To do this: Unlock one IronKey (IronKey…

4 The Mozilla Firefox icon is missing from my applications list in the IronKey Control Panel.

This can happen for a number of reasons, but is usually caused by deleting all files off of the Secure Volume (including Firefox or necessary IronKey files, which may be hidden). There are a number of ways to potentially fix this problem: First verify your…

5 Using Portable Applications with the IronKey device.

Any application that was built to run in a "stand alone" environment should be able to be run from your IronKey device. If the application installs itself in the registry of the host computer however, then this option will not be available. You can find additional…

6 Re-install Firefox

How can I re-install Mozilla Firefox? You can remove your Firefox browser from the IronKey secure partition and re-install Firefox with the original settings. There are several different methods for re-installing Firefox, depending on how much data you would…

7 What happens when my IronKey self-destructs?

All IronKey devices (S100, S200, D200, S250, D250, S1000, H300, and H350) permanently self-destruct after 10 consecutive incorrect password attempts. The Enterprise versions have the option to have a different count set by your IronKey System Administrator.…

8 How to check the model and build version of your IronKey device.

Knowing your IronKey build version can be helpful in troubleshooting issues, as certain versions have different behaviors and features. This article describes the different methods used to check which device you have. Submitting this information with your…

9 How to lock an S100, S200, D200, S250, D250, S1000, H300, or H350 IronKey device when the Lock Drive button fails when using a Windows computer

Occasionally, clicking the "Lock Drive" button cannot lock your device, and the message, "Your IronKey drive is still running an onboard application" appears, preventing you from safely removing your device from your computer. Your anti-virus, or some other…

10 What is the Virtual Keyboard, and how do I enable/disable it?

The Virtual Keyboard is a powerful tool that helps defeat "keyloggers," malware capable of recording each of your keystrokes. You can manually launch the Virtual Keyboard by pressing CTRL+ALT+V. To enable or disable automatic launch of the Virtual Keyboard…

11 Compatibility with Guardian Edge Disk Encryption Software

There are known compatibility issues between Guardian Edge Disk Encryption software and IronKey devices. This can manifest itself in different ways depending on which software version is being used on the host computer. You may receive an "Error 1347" message.…

12 Can I boot from an IronKey Encrypted Storage device?

The different IronKey Encrypted Storage device models can be found here http://www.ironkey.com/en-US/encrypted-storage-drives. The Secure Files Volume, where your personal data is stored, is not readable until the device is unlocked via the Unlocker found…

13 How do I change the password to my IronKey device?

To change your IronKey's device password (Any IronKey version for Windows, and IronKey versions 2.0+ for Mac): Plug your IronKey into the computer, and unlock it with the current device password. Go the the "Settings" > "Change Password" menu within the…

14 How do I automatically log into my Online Account with Internet Explorer?

If you prefer to use the local Internet Explorer rather than the onboard Firefox web browser, you can modify your IronKey preferences so that it will use Internet Explorer by default. Here is how: From the IronKey Control Panel click Settings > Applications…

15 What is the proper way to back up my IronKey files using Secure Backup?

Routinely backing up the files on your IronKey device is an important aspect of ensuring that you always have access to your protected files. For example, if your IronKey is ever lost or stolen, you can restore your data to a new IronKey device. -------------------------------------------…

16 Using third-party data recovery applications to recover files from a corrupted IronKey

When file or drive corruption occurs, you might lose data or access to data. Different levels of severity exist: The drive functions, but certain files have scrambled file names. The drive functions, but certain files give an "insert disk" error. The drive…

17 IronKey Compatibility with Guardian Edge Disk Encryption Software

There are known compatibility issues between Guardian Edge Disk Encryption software and IronKey devices. This can manifest itself in different ways depending on which software version is being used on the host computer. You may receive an "Error 1347" message.…

18 How do I enable / disable Secure Sessions?

Enabling Secure Sessions allows you to browse the Web safely and privately, even tunneling you through unsecured wireless networks. To enable Secure Sessions: Plug in your IronKey and unlock it with your password. Click on "Mozilla Firefox" from the Applications…

19 How can I install Adobe Flash Player to Firefox on my IronKey device?

Due to changes made by Adobe, Adobe Flash Player is no longer supported on removable devices.

20 The Mozilla Firefox icon is missing from my applications list in the IronKey Control Panel.

This can happen for a number of reasons, but is usually caused by deleting all files off of the Secure Volume (including Firefox or necessary IronKey files, which may be hidden). There are a number of ways to potentially fix this problem: First verify your…

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