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11 Compatibility with Guardian Edge Disk Encryption Software

There are known compatibility issues between Guardian Edge Disk Encryption software and IronKey devices. This can manifest itself in different ways depending on which software version is being used on the host computer. You may receive an "Error 1347" message.…

12 Can I boot from an IronKey Encrypted Storage device?

The different IronKey Encrypted Storage device models can be found here http://www.ironkey.com/en-US/encrypted-storage-drives. The Secure Files Volume, where your personal data is stored, is not readable until the device is unlocked via the Unlocker found…

13 How do I change the password to my IronKey device?

To change your IronKey's device password (Any IronKey version for Windows, and IronKey versions 2.0+ for Mac): Plug your IronKey into the computer, and unlock it with the current device password. Go the the "Settings" > "Change Password" menu within the…

14 How do I automatically log into my Online Account with Internet Explorer?

If you prefer to use the local Internet Explorer rather than the onboard Firefox web browser, you can modify your IronKey preferences so that it will use Internet Explorer by default. Here is how: From the IronKey Control Panel click Settings > Applications…

15 What is the proper way to back up my IronKey files using Secure Backup?

Routinely backing up the files on your IronKey device is an important aspect of ensuring that you always have access to your protected files. For example, if your IronKey is ever lost or stolen, you can restore your data to a new IronKey device. -------------------------------------------…

16 Using third-party data recovery applications to recover files from a corrupted IronKey

When file or drive corruption occurs, you might lose data or access to data. Different levels of severity exist: The drive functions, but certain files have scrambled file names. The drive functions, but certain files give an "insert disk" error. The drive…

17 IronKey Compatibility with Guardian Edge Disk Encryption Software

There are known compatibility issues between Guardian Edge Disk Encryption software and IronKey devices. This can manifest itself in different ways depending on which software version is being used on the host computer. You may receive an "Error 1347" message.…

18 How do I enable / disable Secure Sessions?

Enabling Secure Sessions allows you to browse the Web safely and privately, even tunneling you through unsecured wireless networks. To enable Secure Sessions: Plug in your IronKey and unlock it with your password. Click on "Mozilla Firefox" from the Applications…

19 How can I install Adobe Flash Player to Firefox on my IronKey device?

Due to changes made by Adobe, Adobe Flash Player is no longer supported on removable devices.

20 The Mozilla Firefox icon is missing from my applications list in the IronKey Control Panel.

This can happen for a number of reasons, but is usually caused by deleting all files off of the Secure Volume (including Firefox or necessary IronKey files, which may be hidden). There are a number of ways to potentially fix this problem: First verify your…

21 How do I import my Internet Explorer Favorites into my Firefox Bookmarks?

If you wish to import your Internet Explorer favorites into you Firefox bookmarks, you can do this through the Bookmark options in the Firefox browser. In the Firefox browser, go to 'Bookmarks' > 'Organize Bookmarks'. Select 'Import and Backup' > 'Import…

22 Manual Update of Mozilla Firefox

In order to ensure your onboard Firefox browser is fully up-to-date, you should manually check for updates. Here is how to do this: Insert and unlock your IronKey. Launch the onboard Firefox. Click on the "Help" toolbar menu. Select "Check for updates". If…

23 How Do I Import a Digital Certificate into my IronKey Devices

Follow the steps below to use Mozilla Firefox to import your Digital Certificate: Launch the onboard Mozilla Firefox from the IronKey Control Panel. In Firefox click on Tools>Options>Click on Advanced. Be sure you click on the 'Encryption' Tab beneath.…

24 What processes should I white-list within my security or anti-virus software for IronKey devices?

The following processes should be white-listed or exceptions made within your security or anti-virus software to allow the IronKey to perform as specified. ironkey.exe (IronKey Control Panel & IronKey Identity Manager) SecureSessions.exe (IronKey Secure…

25 D250 and S250 OS Compatibility

What operating systems does the IronKey work on? ======================================= IronKey devices with the latest software updates work on these operating systems: Windows XP (SP2+), Windows Vista, Windows 7, Windows 8 MAC OS 10.5+ IronKey Unlocker…

26 Using the IronKey in Virtual Machines (White Paper)

INTRODUCTION IronKey devices are implemented by many companies that use Virtual Machines (VMs) for remote administration or everyday usage. To provide support for virtualization, IronKey has developed this white paper to explain the usage and limitations…

27 How do I completely erase my IronKey model S100, S200, D200, S250, D250, S1000, H300, or H350 to give it to another person?

There are four areas of information that you want to "wipe clean" before giving your IronKey device to someone else: Secure Files Volume: This is the data portion of the device that becomes unlocked after you enter the password and it stores your personal…

28 Can I use my IronKey device on a USB hub?

Yes, but for even better performance, we recommend that you plug your IronKey device into a USB 2.0 port directly in your computer.

29 Is the IronKey waterproof?

IronKeys have been designed to be waterproof to military standards, ensuring that your data is protected not only from unauthorized users but also from the elements. The IronKey is laboratory certified to be waterproof to MIL-STD-810F.

30 Unlock my IronKey on a Mac

How do I unlock my IronKey on a Mac? *For IronKey versions 1.3.5.x and later* Plug the IronKey into your computer’s USB port. Double-click the IronKey drive icon on your desktop. Double-click the “IronKey” file. The IronKey Unlocker for Mac appears.…

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