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11 How to check the model and build version of your IronKey device.

Knowing your IronKey build version can be helpful in troubleshooting issues, as certain versions have different behaviors and features. This article describes the different methods used to check which device you have. Submitting this information with your…

12 How to lock an S100, S200, D200, S250, D250, S1000, H300, or H350 IronKey device when the Lock Drive button fails when using a Windows computer

Occasionally, clicking the "Lock Drive" button cannot lock your device, and the message, "Your IronKey drive is still running an onboard application" appears, preventing you from safely removing your device from your computer. Your anti-virus, or some other…

13 What is the Virtual Keyboard, and how do I enable/disable it?

The Virtual Keyboard is a powerful tool that helps defeat "keyloggers," malware capable of recording each of your keystrokes. You can manually launch the Virtual Keyboard by pressing CTRL+ALT+V. To enable or disable automatic launch of the Virtual Keyboard…

14 Compatibility with Guardian Edge Disk Encryption Software

There are known compatibility issues between Guardian Edge Disk Encryption software and IronKey devices. This can manifest itself in different ways depending on which software version is being used on the host computer. You may receive an "Error 1347" message.…

15 Can I boot from an IronKey Encrypted Storage device?

The different IronKey Encrypted Storage device models can be found here http://www.ironkey.com/en-US/encrypted-storage-drives. The Secure Files Volume, where your personal data is stored, is not readable until the device is unlocked via the Unlocker found…

16 How do I change the password to my IronKey device?

To change your IronKey's device password (Any IronKey version for Windows, and IronKey versions 2.0+ for Mac): Plug your IronKey into the computer, and unlock it with the current device password. Go the the "Settings" > "Change Password" menu within the…

17 What is the proper way to back up my IronKey files using Secure Backup?

Routinely backing up the files on your IronKey device is an important aspect of ensuring that you always have access to your protected files. For example, if your IronKey is ever lost or stolen, you can restore your data to a new IronKey device. -------------------------------------------…

18 Using third-party data recovery applications to recover files from a corrupted IronKey

When file or drive corruption occurs, you might lose data or access to data. Different levels of severity exist: The drive functions, but certain files have scrambled file names. The drive functions, but certain files give an "insert disk" error. The drive…

19 IronKey Compatibility with Guardian Edge Disk Encryption Software

There are known compatibility issues between Guardian Edge Disk Encryption software and IronKey devices. This can manifest itself in different ways depending on which software version is being used on the host computer. You may receive an "Error 1347" message.…

20 What processes should I white-list within my security or anti-virus software for IronKey devices?

The following processes should be white-listed or exceptions made within your security or anti-virus software to allow the IronKey to perform as specified. ironkey.exe (IronKey Control Panel & IronKey Identity Manager) SecureSessions.exe (IronKey Secure…

21 D250 and S250 OS Compatibility

What operating systems does the IronKey work on? ======================================= IronKey devices with the latest software updates work on these operating systems: Windows XP (SP2+), Windows Vista, Windows 7, Windows 8 MAC OS 10.5+ IronKey Unlocker…

22 Using the IronKey in Virtual Machines (White Paper)

INTRODUCTION IronKey devices are implemented by many companies that use Virtual Machines (VMs) for remote administration or everyday usage. To provide support for virtualization, IronKey has developed this white paper to explain the usage and limitations…

23 How do I completely erase my IronKey model S100, S200, D200, S250, D250, S1000, H300, or H350 to give it to another person?

There are four areas of information that you want to "wipe clean" before giving your IronKey device to someone else: Secure Files Volume: This is the data portion of the device that becomes unlocked after you enter the password and it stores your personal…

24 Can I use my IronKey device on a USB hub?

Yes, but for even better performance, we recommend that you plug your IronKey device into a USB 2.0 port directly in your computer.

25 Is the IronKey waterproof?

IronKeys have been designed to be waterproof to military standards, ensuring that your data is protected not only from unauthorized users but also from the elements. The IronKey is laboratory certified to be waterproof to MIL-STD-810F.

26 Can government agencies access my IronKey with a master password?

The IronKey is designed to be the world's most secure flash drive. Without the password, the data on the device is not accessible. As part of the security of the device there are no "backdoor" passwords, or ways for us to access the device. Ironkey does provide…

27 Unlock my IronKey on a Mac

How do I unlock my IronKey on a Mac? *For IronKey versions 1.3.5.x and later* Plug the IronKey into your computer’s USB port. Double-click the IronKey drive icon on your desktop. Double-click the “IronKey” file. The IronKey Unlocker for Mac appears.…

28 How can I create a SCSI device for my IronKey decrypted volume on RHEL 4.4 OS?

If you are running older versions of Linux such as Red Hat RHEL 4.x, and using the newest firmware on your IronKey devices, the wrong ID string can get acquired by the system. If you are attempting to create a SCSI device for the IronKey's decrypted volume…

29 Does the IronKey have WHQL Certification of Microsoft ?

No, the IronKey device does not have WHQL certification from Microsoft. The drivers used are standard USB drivers provided by the Windows operating system, so we do not have a driver that needs to be digitally signed by Microsoft.

30 Will IronKey or Defender devices work with iOS, Android, or Windows 8 RT?

Unfortunately, IronKey and Defender devices will not work with iOS, Android, or Windows 8 RT, or other tablet operating systems. Ironkey understands that portable computing devices are increasing in popularity and support for these platforms is being considered.…

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