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1 User Guide - IronKey S/D250 Basic

http://media.kingston.com/support/ironkey/x250/x250-Basic-User-Guide.pdf

2 Forgot Password

Basic devices with IronKey software version 2.0 and later have the ability to be reset instead of self-destruct. If the "Reset the device instead of self destructing" box was not checked and 10 password attempts are exceeded, the drive will permanently lock…

3 Drive mapping issue with Windows 10

When you connect a device to a Windows 10 machine, no drives are mapped in “File Explorer” Cause: Automount is disabled on the Windows 10 system. Fix: Enter ‘diskpart’ in the “Search the Web and Windows” dialog box. Launch the diskpart command…

4 Anti-Malware feature on my Personal or Basic IronKey device

Why don't I have the Anti-Malware feature on my Personal or Basic IronKey device? The anti-malware functionality is currently only available on Enterprise devices and only via subscription. Although not officially supported by IronKey, you can use third-party…

5 When is it safe to lock my IronKey?

We recommend that you lock your IronKey whenever it is not in use. The best procedure is: Save all of your open files. Close any files or applications running from the IronKey (such as Firefox). Ensure the LED is no longer blinking. Click "Lock Drive". You…

6 Can I unlock two IronKeys at the same time?

While you cannot have two IronKey Control Panels running at the same time, you can terminate the IronKey.exe process of one drive (leaving the secure volume still open), and then plug in and unlock the other drive. To do this: Unlock one IronKey (IronKey…

7 Using Portable Applications with the IronKey device.

Any application that was built to run in a "stand alone" environment should be able to be run from your IronKey device. If the application installs itself in the registry of the host computer however, then this option will not be available. You can find additional…

8 How do I add a Lost and Found message to my IronKey?

To add a personal Lost and Found message that will appear each time the IronKey is plugged in, do the following: Unlock your IronKey. Click on "Settings". Click on "Lost and Found". From there you can add up to 6 lines for your Lost and Found message This…

9 What happens when my IronKey self-destructs?

All IronKey devices (S100, S200, D200, S250, D250, S1000, H300, and H350) permanently self-destruct after 10 consecutive incorrect password attempts. The Enterprise versions have the option to have a different count set by your IronKey System Administrator.…

10 How to check the model and build version of your IronKey device.

Knowing your IronKey build version can be helpful in troubleshooting issues, as certain versions have different behaviors and features. This article describes the different methods used to check which device you have. Submitting this information with your…

11 How can I reset my IronKey device back to factory defaults?

The ability to reset a device has been discussed, and some devices were even created that support this. Personal devices cannot be reset to their initial state. Most Basic devices cannot be reset either. If however, the Basic device you possess is version…

12 How to lock an S100, S200, D200, S250, D250, S1000, H300, or H350 IronKey device when the Lock Drive button fails when using a Windows computer

Occasionally, clicking the "Lock Drive" button cannot lock your device, and the message, "Your IronKey drive is still running an onboard application" appears, preventing you from safely removing your device from your computer. Your anti-virus, or some other…

13 What is the Virtual Keyboard, and how do I enable/disable it?

The Virtual Keyboard is a powerful tool that helps defeat "keyloggers," malware capable of recording each of your keystrokes. You can manually launch the Virtual Keyboard by pressing CTRL+ALT+V. To enable or disable automatic launch of the Virtual Keyboard…

14 Compatibility with Guardian Edge Disk Encryption Software

There are known compatibility issues between Guardian Edge Disk Encryption software and IronKey devices. This can manifest itself in different ways depending on which software version is being used on the host computer. You may receive an "Error 1347" message.…

15 Can I boot from an IronKey Encrypted Storage device?

The different IronKey Encrypted Storage device models can be found here http://www.ironkey.com/en-US/encrypted-storage-drives. The Secure Files Volume, where your personal data is stored, is not readable until the device is unlocked via the Unlocker found…

16 What is the proper way to back up my IronKey files using Secure Backup?

Routinely backing up the files on your IronKey device is an important aspect of ensuring that you always have access to your protected files. For example, if your IronKey is ever lost or stolen, you can restore your data to a new IronKey device. -------------------------------------------…

17 IronKey Compatibility with Mac OS X version 10.8 ("Mountain Lion")

Apple's updates in Mac OS X version 10.8 ("Mountain Lion") have made a number of software applications and USB devices incompatible with the new OS. This includes a number of Ironkey secure flash drives, specifically, the IronKey S200 and D200 devices, and…

18 What processes should I white-list within my security or anti-virus software for IronKey devices?

The following processes should be white-listed or exceptions made within your security or anti-virus software to allow the IronKey to perform as specified. ironkey.exe (IronKey Control Panel & IronKey Identity Manager) SecureSessions.exe (IronKey Secure…

19 How can I configure my D200 or S200 IronKey to work behind a proxy server?

Important: The following information applies to D200 and S200 devices only: (S250 and D250 Proxy settings are managed through your local Web Browser and not in the Device Control Panel.) Sometimes your IronKey needs to communicate over the Internet, such…

20 What is the diference between S200 and D200 devices

The S200 devices use SLC (Single Layer Cell) memory which is faster and longer lasting (approximately 100,000 writes to each memory block). The D200 devices use MLC (Multi Layer Cell) memory which is generally the type of memory that is found in the majority…

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