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11 How can I reset my IronKey device back to factory defaults?

The ability to reset a device has been discussed, and some devices were even created that support this. Personal devices cannot be reset to their initial state. Most Basic devices cannot be reset either. If however, the Basic device you possess is version…

12 How to lock an S100, S200, D200, S250, D250, S1000, H300, or H350 IronKey device when the Lock Drive button fails when using a Windows computer

Occasionally, clicking the "Lock Drive" button cannot lock your device, and the message, "Your IronKey drive is still running an onboard application" appears, preventing you from safely removing your device from your computer. Your anti-virus, or some other…

13 What is the Virtual Keyboard, and how do I enable/disable it?

The Virtual Keyboard is a powerful tool that helps defeat "keyloggers," malware capable of recording each of your keystrokes. You can manually launch the Virtual Keyboard by pressing CTRL+ALT+V. To enable or disable automatic launch of the Virtual Keyboard…

14 Compatibility with Guardian Edge Disk Encryption Software

There are known compatibility issues between Guardian Edge Disk Encryption software and IronKey devices. This can manifest itself in different ways depending on which software version is being used on the host computer. You may receive an "Error 1347" message.…

15 Can I boot from an IronKey Encrypted Storage device?

The different IronKey Encrypted Storage device models can be found here http://www.ironkey.com/en-US/encrypted-storage-drives. The Secure Files Volume, where your personal data is stored, is not readable until the device is unlocked via the Unlocker found…

16 What is the proper way to back up my IronKey files using Secure Backup?

Routinely backing up the files on your IronKey device is an important aspect of ensuring that you always have access to your protected files. For example, if your IronKey is ever lost or stolen, you can restore your data to a new IronKey device. -------------------------------------------…

17 IronKey Compatibility with Mac OS X version 10.8 ("Mountain Lion")

Apple's updates in Mac OS X version 10.8 ("Mountain Lion") have made a number of software applications and USB devices incompatible with the new OS. This includes a number of Ironkey secure flash drives, specifically, the IronKey S200 and D200 devices, and…

18 What processes should I white-list within my security or anti-virus software for IronKey devices?

The following processes should be white-listed or exceptions made within your security or anti-virus software to allow the IronKey to perform as specified. ironkey.exe (IronKey Control Panel & IronKey Identity Manager) SecureSessions.exe (IronKey Secure…

19 How can I configure my D200 or S200 IronKey to work behind a proxy server?

Important: The following information applies to D200 and S200 devices only: (S250 and D250 Proxy settings are managed through your local Web Browser and not in the Device Control Panel.) Sometimes your IronKey needs to communicate over the Internet, such…

20 What is the diference between S200 and D200 devices

The S200 devices use SLC (Single Layer Cell) memory which is faster and longer lasting (approximately 100,000 writes to each memory block). The D200 devices use MLC (Multi Layer Cell) memory which is generally the type of memory that is found in the majority…

21 IronKey Response to USB Vulnerability Report

IronKey Response to USB Vulnerability Report USB Vulnerabilities Exploited – IronKey Customers Protected! January 5, 2010 1. What is the news relating to a hack of NIST-certified USB Flash drives with hardware encryption? On January 4, 2010, it was widely…

22 Where can I find the source code to programs on the IronKey?

IronKey uses open source software from a number of vendors and individuals. Anyone who has purchased an IronKey has received hardware, software and access to services that are built upon open source software subject to the GNU GPL, BSD, Mozilla Public, and…

23 S200 & D200 - Updating Your Registered Email Address At my.ironkey.com

To update your e-mail address associated with your IronKey Online (my.ironkey.com) Account, please follow the steps below. Remember in order to do this, you have to log into your my.ironkey.com account from the IronKey Control Panel. You cannot make these…

24 How do I restore my lost IronKey's data to a new IronKey?

One of the most appreciated IronKey features is the ability to restore backed-up data to a new IronKey. Here are the steps to do that: After initializing your new IronKey with a password, you should bind it to your existing my.ironkey.com account, by clicking…

25 What is the backup manifest file and how do I resolve problems with it?

The encrypted backup manifest (IKSecureBackup.ikmfst) and key (IKSecureBackup.ikk) files are used to specify the directory structure and credentials of the backup file set. These files are located at the root of the backup file set and may be hidden on your…

26 How do I back up my IronKey data?

You can create an encrypted backup of your IronKey's data onto your local computer. That way, if you ever lose your IronKey or accidentally delete important files, you can safely restore them to a new or existing IronKey. To back up your IronKey, follow these…

27 When performing a backup, I keep getting an error about the file length?

Windows has a character limitation (255) on the total length of a filename (including the directory) and if you happen to be saving to your desktop, this will create long directory even before you backup any files to folder. For example: C:\Documents and…

28 A simple walk through on backup/restore

Being a new user to the IronKey, there may be a little confusion using the Secure Backup feature of the IronKey. Before backing up your complete IronKey drive, perform a simple test. Create a Folder in 'My Documents' called *Test Backup* Launch Secure Backup…

29 How do I restore data to my IronKey?

If you ever need to restore files to your IronKey, perhaps because it was accidentally erased or you lost your IronKey, follow these simple steps: Plug your IronKey into your computer and unlock it. In the IronKey Control Panel, click on "Secure Backup".…

30 Tutorial - Getting Started

Tutorial - Getting Started

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