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11 Login to a Defender Product on Mac when Device Removal Message Appears

Why does the “Device Removal” message appear during bio-metric Logon on my Mac machine? For the Defender products, if the Mac happens to be polling the USB bus at the time of the bio-metric Logon operation, this message may appear. Simply close the window…

12 Defender Access is Blocked

I am the only administrator of the Defender device, what should I do if my password and bio-metric access is blocked? For the Defender F100, F150, and F200 you can no longer manage the Defender device because you can not access the device as an administrator…

13 Multiple Users on a Defender Drive

How many Users can be created on a Defender Drive? The Defender drives, F100, F150, and F200 can be assigned up to 10 users when configured in the Custom setup mode. Each user can have separate passwords and/or bio metric access. Only one user will have access…

14 Defender Antivirus Capability

Is the antivirus option for Defender devices usable on all Windows operating system platforms? Yes, the antivirus option for the Defender F100, F150, and F200 is compatible with Windows 7, Windows Visa and Windows XP. It is not, however, supported on the…

15 Defender Drive Remains Unlocked

Why does my private partition on the Defender device remain unlocked? The private partition of the Defender F100, F150, and F200 will remain unlocked if the Defender device is connected to the powered hub. Since the powered hub never removes power on the…

16 Defender Drive Administrator

If I use Defender for my own purposes, should I just be a device Administrator since I am the only user? This is not advisable. For the F100, F150, and F200 it is recommended that you always create an administrator with a reliable means to authenticate (be…

17 Defender Management Code

Do I need to keep the Management Code secret? The Management Code for the F100, F150, and F200 does not give access to any private data or use of key material so there is no security threat from knowing the Management Code. Its main purpose is to allow device…

18 File Manager Display of Defender Drives

Why are my Defender drives not displayed in the file manager window? If you map a network drive to a resource using the drive letter typically assigned to a Defender device, you will not see the Defender drives in the file manager window when you connect…

19 Safely Removing a Defender Device

How can I safely remove my Defender device? For the F100, F150, and F200 drives, close the browser and any application(s) which you were using to do read/write to the read-only or private partitions on your Defender device. Wait for few seconds to finish…

20 Defender Devices on Different Operating Systems

Are Defender devices portable from one PC to another with different Operating Systems? The Defender F100, F150, and F200 are portable from one PC to another. They can be managed by executing ACCESS Software directly from the CD-ROM partition without having…

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