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1 Support for the McAfee Anti-Virus Add-On

Whom may I contact when an issue arises with devices that use the on-board anti-virus scanner? When to contact IMS Technical Support: Client receives errors when trying to update DAT files from the McAfee Server. Anti-Virus licensing issues. DAT files will…

2 Accessing Product Documentation for MXI and Defender branded devices

How do I access the product documentation for MXI and Defender branded devices? The documentation is available in the application partition of the device. Steps: Connect the device. Open Computer (My Computer). Open Application Drive (shown as CDROM Drive).…

3 Windows continually wants to scan and fix files on the the PRIVATE Volume after unlocking

This message typically means that Windows may have detected some file corruption on the PRIVATE volume of the drive and wishes to scan the drive as a precaution. First we will attempt to perform a CHKDSK on the PRIVATE volume. If the data on the drive is…

4 How to resolve "The ACCESS Enterprise Server is currently unavailable" when personalizing a device.

When you connect a device and attempt to personalize, the device will automatically try to connect to an ACCESS Enterprise Server (AE Server). This is due to the devices being pre-configured at the factory to look for an AESERVER. If AE Server does not exist,…

5 Ironkey Defender Drive states that "The image on this device does not contain a proper End User License Agreement"

If you get an error message "The image on this device does not contain a proper End User License Agreement", that may indicate that the unlocker application is unable to communicate with the LOCKED volume. Typically when this happens, you are unable to launch…

6 User Guide - Access Standard

Ironkey ACCESS Standard User Guide MXI ACCESS Standard User Guide

7 I'm missing data on my IronKey or Defender device. What can I do?

Please note, for IronKey Basic/Personal/Enterprise see the following Knowledge Base article: I'm missing data on my IronKey Secure Files Volume. What can I do? There are several steps below which may correct the issue. Please note, these procedures apply…

8 ACCESS Enterprise - Benefits and Supported Products

What is ACCESS Enterprise and what benefits result from its use? What products are supported? ACCESS Enterprise is a software package that offers a managed deployment of Defender devices, F100, F150, and F200. Benefits are: Control device configurations and…

9 Login to a Defender Product on Mac when Device Removal Message Appears

Why does the “Device Removal” message appear during bio-metric Logon on my Mac machine? For the Defender products, if the Mac happens to be polling the USB bus at the time of the bio-metric Logon operation, this message may appear. Simply close the window…

10 Defender Access is Blocked

I am the only administrator of the Defender device, what should I do if my password and bio-metric access is blocked? For the Defender F100, F150, and F200 you can no longer manage the Defender device because you can not access the device as an administrator…

11 Multiple Users on a Defender Drive

How many Users can be created on a Defender Drive? The Defender drives, F100, F150, and F200 can be assigned up to 10 users when configured in the Custom setup mode. Each user can have separate passwords and/or bio metric access. Only one user will have access…

12 Defender Antivirus Capability

Is the antivirus option for Defender devices usable on all Windows operating system platforms? Yes, the antivirus option for the Defender F100, F150, and F200 is compatible with Windows 7, Windows Visa and Windows XP. It is not, however, supported on the…

13 Defender Drive Remains Unlocked

Why does my private partition on the Defender device remain unlocked? The private partition of the Defender F100, F150, and F200 will remain unlocked if the Defender device is connected to the powered hub. Since the powered hub never removes power on the…

14 Defender Drive Administrator

If I use Defender for my own purposes, should I just be a device Administrator since I am the only user? This is not advisable. For the F100, F150, and F200 it is recommended that you always create an administrator with a reliable means to authenticate (be…

15 Defender Management Code

Do I need to keep the Management Code secret? The Management Code for the F100, F150, and F200 does not give access to any private data or use of key material so there is no security threat from knowing the Management Code. Its main purpose is to allow device…

16 File Manager Display of Defender Drives

Why are my Defender drives not displayed in the file manager window? If you map a network drive to a resource using the drive letter typically assigned to a Defender device, you will not see the Defender drives in the file manager window when you connect…

17 Safely Removing a Defender Device

How can I safely remove my Defender device? For the F100, F150, and F200 drives, close the browser and any application(s) which you were using to do read/write to the read-only or private partitions on your Defender device. Wait for few seconds to finish…

18 Defender Devices on Different Operating Systems

Are Defender devices portable from one PC to another with different Operating Systems? The Defender F100, F150, and F200 are portable from one PC to another. They can be managed by executing ACCESS Software directly from the CD-ROM partition without having…

19 Login to a Defender Drive

How many users at a time can login to the Defender device? While a Defender F100, F150 and F200 can be configured for multiple users, only one user can login to the device at a time. The last authenticated user will be considered a logged in user.

20 Defender Drives on Mac Computer

Are the Defender drives supported on a Mac computer? Yes, the F100, F150, and F200 are fully supported on Intel based Mac platforms running OS X 10.5 and up. For Mac OS X 10.6 and OS X 10.7, a firmware update may be needed, for early devices. Contact support…

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