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11 Defender Access is Blocked

I am the only administrator of the Defender device, what should I do if my password and bio-metric access is blocked? For the Defender F100, F150, and F200 you can no longer manage the Defender device because you can not access the device as an administrator…

12 Defender F200 & H200 - Enrolling Fingers on a Biometric Drive

How many fingers should I enroll on the Defender Bio-metric drive? It is recommended that you enroll at least two fingers for bio-metric authentication. Since many factors can affect bio-metric performance, it is best to have a second finger in case the first…

13 Defender F200 & H200 - Biometric Enrollment

How many users and fingerprint templates can be enrolled on the Defender Biometric devices? Up to 10 users can be registered on the F200 bio-metric devices. In addition, they will support enrollment of up to 10 fingerprint templates in total. Therefore, 10…

14 Defender F200 & H200 - Biometric Authentication

Why won’t my Defender bio-metric device authenticate my finger? The Defender F200 devices may fail to authenticate a finger if the bio-metric sensor is damaged, or your fingerprint has aged or has been altered due to environmental factors or injury. If…

15 Defender F200 / H200 on Windows XP

Is there a conflict when running the F200 + Bio on a Windows XP system with Symantec antivirus software? Windows XP SP3 operates successfully. There is a possibility of a system error when disconnecting the F200 drive on a Windows XP system with SP2. It is…

16 Multiple Users on a Defender Drive

How many Users can be created on a Defender Drive? The Defender drives, F100, F150, and F200 can be assigned up to 10 users when configured in the Custom setup mode. Each user can have separate passwords and/or bio metric access. Only one user will have access…

17 Defender Antivirus Capability

Is the antivirus option for Defender devices usable on all Windows operating system platforms? Yes, the antivirus option for the Defender F100, F150, and F200 is compatible with Windows 7, Windows Visa and Windows XP. It is not, however, supported on the…

18 Defender Drive Remains Unlocked

Why does my private partition on the Defender device remain unlocked? The private partition of the Defender F100, F150, and F200 will remain unlocked if the Defender device is connected to the powered hub. Since the powered hub never removes power on the…

19 Defender Drive Administrator

If I use Defender for my own purposes, should I just be a device Administrator since I am the only user? This is not advisable. For the F100, F150, and F200 it is recommended that you always create an administrator with a reliable means to authenticate (be…

20 Defender Management Code

Do I need to keep the Management Code secret? The Management Code for the F100, F150, and F200 does not give access to any private data or use of key material so there is no security threat from knowing the Management Code. Its main purpose is to allow device…

21 File Manager Display of Defender Drives

Why are my Defender drives not displayed in the file manager window? If you map a network drive to a resource using the drive letter typically assigned to a Defender device, you will not see the Defender drives in the file manager window when you connect…

22 Safely Removing a Defender Device

How can I safely remove my Defender device? For the F100, F150, and F200 drives, close the browser and any application(s) which you were using to do read/write to the read-only or private partitions on your Defender device. Wait for few seconds to finish…

23 Defender Devices on Different Operating Systems

Are Defender devices portable from one PC to another with different Operating Systems? The Defender F100, F150, and F200 are portable from one PC to another. They can be managed by executing ACCESS Software directly from the CD-ROM partition without having…

24 Login to a Defender Drive

How many users at a time can login to the Defender device? While a Defender F100, F150 and F200 can be configured for multiple users, only one user can login to the device at a time. The last authenticated user will be considered a logged in user.

25 Defender Drives on Mac Computer

Are the Defender drives supported on a Mac computer? Yes, the F100, F150, and F200 are fully supported on Intel based Mac platforms running OS X 10.5 and up. For Mac OS X 10.6 and OS X 10.7, a firmware update may be needed, for early devices. Contact support…

26 Disable the Encryption Software on a Flash Drive

If the encryption of data is not needed, can it be disabled on a Defender drive? The objective of the Defender family of drives is security of the data stored. The F100, F150, and F200 employ FIPS 256 bit hardware encryption to accomplish this. There is no…

27 Defender Drive Shows as "Locked"

When connecting a Defender flash or hard disk drive, it shows as "Locked." When a Defender product is connected to the computer, the writable drive will appear as "Locked" until a successful login operation is completed. This will be true for the Defender…

28 FIPS Certificate Number for Defender Devices

What is the FIPS Certificate Number for the Defender Devices? Below is the link for the F100, F150, and F200+Bio drives. Simply scroll down to cert # 1269? http://csrc.nist.gov/groups/STM/cmvp/documents/140-1/140val-all.htm If additional information for these…

29 Versions and Compatibility of Defender F100, F150 and F200

What operating systems support the Defender F100, F150 and F200 flash products? What is the current released version of software and firmware? The compatibility of the Defender series of flash drives is dependent on the software used for logging in to the…

30 Drive mapping issue with Windows 10

When you connect a device to a Windows 10 machine, no drives are mapped in “File Explorer” Cause: Automount is disabled on the Windows 10 system. Fix: Enter ‘diskpart’ in the “Search the Web and Windows” dialog box. Launch the diskpart command…

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