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11 Defender Access is Blocked

I am the only administrator of the Defender device, what should I do if my password and bio-metric access is blocked? For the Defender F100, F150, and F200 you can no longer manage the Defender device because you can not access the device as an administrator…

12 Defender F200 & H200 - Enrolling Fingers on a Biometric Drive

How many fingers should I enroll on the Defender Bio-metric drive? It is recommended that you enroll at least two fingers for bio-metric authentication. Since many factors can affect bio-metric performance, it is best to have a second finger in case the first…

13 Defender F200 & H200 - Biometric Enrollment

How many users and fingerprint templates can be enrolled on the Defender Biometric devices? Up to 10 users can be registered on the F200 bio-metric devices. In addition, they will support enrollment of up to 10 fingerprint templates in total. Therefore, 10…

14 Defender F200 & H200 - Biometric Authentication

Why won’t my Defender bio-metric device authenticate my finger? The Defender F200 devices may fail to authenticate a finger if the bio-metric sensor is damaged, or your fingerprint has aged or has been altered due to environmental factors or injury. If…

15 Defender F200 / H200 on Windows XP

Is there a conflict when running the F200 + Bio on a Windows XP system with Symantec antivirus software? Windows XP SP3 operates successfully. There is a possibility of a system error when disconnecting the F200 drive on a Windows XP system with SP2. It is…

16 Multiple Users on a Defender Drive

How many Users can be created on a Defender Drive? The Defender drives, F100, F150, and F200 can be assigned up to 10 users when configured in the Custom setup mode. Each user can have separate passwords and/or bio metric access. Only one user will have access…

17 Defender Antivirus Capability

Is the antivirus option for Defender devices usable on all Windows operating system platforms? Yes, the antivirus option for the Defender F100, F150, and F200 is compatible with Windows 7, Windows Visa and Windows XP. It is not, however, supported on the…

18 Defender Drive Remains Unlocked

Why does my private partition on the Defender device remain unlocked? The private partition of the Defender F100, F150, and F200 will remain unlocked if the Defender device is connected to the powered hub. Since the powered hub never removes power on the…

19 Defender Drive Administrator

If I use Defender for my own purposes, should I just be a device Administrator since I am the only user? This is not advisable. For the F100, F150, and F200 it is recommended that you always create an administrator with a reliable means to authenticate (be…

20 Defender Management Code

Do I need to keep the Management Code secret? The Management Code for the F100, F150, and F200 does not give access to any private data or use of key material so there is no security threat from knowing the Management Code. Its main purpose is to allow device…

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