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1 I'm missing data or Windows continuously wants to scan and fix files on my IronKey Secure Files Volume. What can I do?

Please note that this article is referring to the S100, S200, D200, S250, D250, S1000, H300, and H350 models. For IronKey F100/150/200 and H100/200 see the following article: I'm missing data on my IronKey or Defender device. What can I do? There are several…

2 Application error (3019) Your IronKey secure volume is unformatted

IronKey models S100, S200, D200, S250, D250, S1000, H300, and H350. If an "Application error (3019) Your IronKey secure volume is unformatted" message appears when attempting to unlock the IronKey device, corruption on the Secure Files volume might have occurred.…

3 Windows error (1392) A Control Panel application error has occurred

A "Windows Error (1392) A Control Panel Application error has occurred" message appears when attempting to unlock an IronKey device. This might be caused by corruption of the Secure Files volume. To resolve this issue: Try to run the Windows Check Disk Utility…

4 IronKey not launching on a Mac with online backup software installed

You may encounter a situation where your IronKey device does not launch on a Mac. The symptoms will be: the IronKey logo will be displayed in the launch bar and will continue bouncing for up to 15 minutes until an error message and crash report are displayed.…

5 Control Panel Application Error 3006

How To resolve Control Panel Application Error 3006: IMPORTANT: Before proceeding, back up your data on the Ironkey including your Identity Manager data. First, run chkdsk to correct and errors: Unlock your IronKey. Open My Computer, and remember the drive…

6 "AppEngine Error (29)" when starting Secure Backup.

After an updating your IronKey device, you may receive "AppEngine error (29): IKUserPrefs_BoxRead - invalid data" when starting the Secure Backup program within the IronKey Control Panel. You can resolve this issue by deleting the application from your IronKey.…

7 How to fix a Stream Read Error in Identity Manager

If a "Stream Read Error" occurs and the Control Panel will not open, this might be caused by a corruption of data in which the Identity Manager is unable to read the information. Re-installing the application might resolve this issue. However, this process…

8 How to fix "readyboost.sfcache is full"

Ready Boost is a feature of Windows that uses the flash memory from your device as RAM for the computer. We recommend that you delete the "readyboost.sfcache" file from the root of your IronKey device, and then disable the Ready Boost feature to avoid problems:…

9 IronKey "Fatal Windows Error (5)"

If a "Windows Error (5)" message appears while initializing your device, a problem occurred while formatting the Secure Files volume. Reformat the device using the Windows Format utility: Plug in your IronKey and unlock it with your password. Click the Windows…

10 I’m locked out of my Online Account. What can I do?

Please note: IronKey x250 models do not create an Online Account that you can login to at my.ironkey.com as all account activities are initiated via the device itself. Your IronKey Online Account uses a number of security precautions to protect your account…

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