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1 Incorrect password entered. You have 0 more attempts on a Mac

Symptom: After trying to launch the Unlocker on a Mac, you encounter the message stating "Unsupported Device". You may see an alternate message stating "Incorrect password entered - You have 0 more attempts remaining before your IronKey will permanently self-destruct."…

2 IronKey Compatibility with Guardian Edge Disk Encryption Software

There are known compatibility issues between Guardian Edge Disk Encryption software and IronKey devices. This can manifest itself in different ways depending on which software version is being used on the host computer. You may receive an "Error 1347" message.…

3 Forgot Password

IronKey Basic devices do not have an Online Account backup feature. Basic devices with IronKey software version 2.0 and later have the ability to be reset instead of self-destruct. If the "Reset the device instead of self destructing" box was not checked…

4 When using Secure Sessions, why is my connection to the server reset or refused while a page is loading?

**** Please be aware that Secure Sessions has been discontinued and no longer in service**** When using Secure Sessions, one of these messages might appear: "The connection was reset. The connection to the server was reset while the page was loading" or "Proxy…

5 When using Secure Sessions, why is my connection to the server reset or refused while a page is loading?

****Please be aware that Secure Sessions has ben discontinued and no longer in service**** When using Secure Sessions, one of these messages might appear: "The connection was reset. The connection to the server was reset while the page was loading" or "Proxy…

6 Error Code or Network Error 35 - Internet connection could not be established

An "Error Code: 35" An Internet Connection could not be established message might appear because of the following. 1. While attempting to check for device software updates. 2. By security software such as anti-virus applications, proxies, and firewalls. 3.…

7 Application Error 3031

Error 3031 is when the device is configured to use a proxy server for Internet access, but no valid proxy server has been entered. This is usually only used if you are behind a secure network that uses a proxy server. This is fairly rare, and if you're behind…

8 c:\users\user\appdata\local\temp\filename cannot be saved when trying to download files using IronKey onboard Firefox browser

When attempting to download any file using the onboard Firefox browser, this message might appear: "c:\users\'user'\appdata\local\temp\'filename' cannot be saved, because the source file could not be read." This can occur when a problem exists with the Firefox…

9 c:\users\user\appdata\local\temp\filename cannot be saved when trying to download files using IronKey onboard Firefox browser

When attempting to download any file using the onboard Firefox browser, this message might appear: "c:\users\'user'\appdata\local\temp\'filename' cannot be saved, because the source file could not be read." This can occur when a problem exists with the Firefox…

10 FIPS validation number

If your company requires a copy of IronKey's FIPS validation certificate, it can be found at the following URL: http://csrc.nist.gov/groups/STM/cmvp/documents/140-1/140crt/140crt1149.pdf (Note: This linked file is not hosted by IronKey, and the link has been…

11 IronKey "Application error (5020)"

While rare, Application Error (5020) may happen when the IronKey Control Panel is open and you are reformatting your IronKey's Secure Files Volume, which is the drive on which all of your IronKey files are stored. To resolve this error, use Windows built-in…

12 Identity Manager unable to connect when you click on one of your online accounts

This may happen if you have Secure Sessions enabled. On the bottom right hand corner of your browser, look for a dark grey icon with a key and a circle. Click on it so that it says "off".

13 "AppEngine Error (29)" when starting Secure Backup.

After an updating your IronKey device, you may receive "AppEngine error (29): IKUserPrefs_BoxRead - invalid data" when starting the Secure Backup program within the IronKey Control Panel. You can resolve this issue by deleting the application from your IronKey.…

14 Application error (3019) Your IronKey secure volume is unformatted

IronKey models S100, S200, D200, S250, D250, S1000, H300, and H350. If an "Application error (3019) Your IronKey secure volume is unformatted" message appears when attempting to unlock the IronKey device, corruption on the Secure Files volume might have occurred.…

15 Windows error (1392) A Control Panel application error has occurred

A "Windows Error (1392) A Control Panel Application error has occurred" message appears when attempting to unlock an IronKey device. This might be caused by corruption of the Secure Files volume. To resolve this issue: Try to run the Windows Check Disk Utility…

16 I receive a 404 Error when using Secure Sessions. What should I do?

There may be times when you encounter a 404 error message while using Secure Sessions. This means that the IronKey Secure Sessions software on your IronKey cannot connect to the Secure Sessions network. The 404 errors may be intermittent, but are almost always…

17 IronKey [Fatal] DevCore error (62)

The [FATAL] DevCore error (62) is generated when the IronKey is being initialized on a non-native XP or Vista machine, such as VMWare, VMWare Fusion for Mac, or Parallels on a Mac. We recommend setting up your IronKey on a native XP or Vista machine.

18 How to resolve some IronKey onboard Mozilla Firefox errors

You may encounter several types of errors when attempting to use the onboard Mozilla Firefox. Although the errors are varied, some common symptoms include: Windows error messages about firefox.exe not being a valid application. Firefox will not launch when…

19 Application error (1087)

You may encounter an Application error (1087) when launching Mozilla Firefox or clicking the "my.ironkey.com" button within the IronKey Control Panel. Please follow these steps to resolve the issue: Insert and unlock your IronKey device. Go to the Settings…

20 Symantec Endpoint Encryption prevents IronKey from being unlocked

Customers may report using Symantec Endpoint Encryption and be unable to unlock their IronKey devices. The symptoms are as follows. Insert the device The IronKey tries to run the unlocker application but it crashes Attempting to run IronKey.exe manually also…

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