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21 Symantec Endpoint Encryption prevents IronKey from being unlocked

Customers may report using Symantec Endpoint Encryption and be unable to unlock their IronKey devices. The symptoms are as follows. Insert the device The IronKey tries to run the unlocker application but it crashes Attempting to run IronKey.exe manually also…

22 Internet Explorer closes when I lock my IronKey

Your IronKey gives you the option to close Internet Explorer when you lock your IronKey. This setting can be toggled by doing the following: Unlock your IronKey and launch the IronKey Control Panel. In the IronKey Control Panel click on "Settings". In the…

23 Error loading data base: Reason access violation at address xxxx in module "IKIM.dll"

An "Error loading data base: Reason access violation at address xxxx in module "IKIM.dll" write of address xxxx" message might appear when updating a device with Password Manager (before version 1.3.5.0). This can occur when data cannot be properly imported…

24 How can I make Identity Manager stop prompting me to save my information for a particular website?

To have the Identity Manager stop prompting you to save login information for a particular login URL: Open the Identity Manager. Click "Settings", and then click "Ignored URLs". Click the "Add" button. Enter the URL to ignore, and press Enter (e.g.: ironkey.com).…

25 I never received my activation code when I activated my account--what do I do?

IronKey will send an email with an activation code to the email address you use for your IronKey account. This activation code is needed to complete the activation process. If you are using a personal email service (Hotmail, Yahoo, Gmail, etc.), be sure to…

26 Symantec End point processes

Symptom: ======= Ironkey is not starting either automatically or manually trying to execute ironkey.exe Symantec Endpoint is present and running. Possible workaround: =============== Please check for the following processes to see if they can be disabled.…

27 Control Panel Application Error 3006

How To resolve Control Panel Application Error 3006: IMPORTANT: Before proceeding, back up your data on the Ironkey including your Identity Manager data. First, run chkdsk to correct and errors: Unlock your IronKey. Open My Computer, and remember the drive…

28 I’m locked out of my Online Account. What can I do?

Please note: IronKey x250 models do not create an Online Account that you can login to at my.ironkey.com as all account activities are initiated via the device itself. Your IronKey Online Account uses a number of security precautions to protect your account…

29 IronKey not launching on a Mac with online backup software installed

You may encounter a situation where your IronKey device does not launch on a Mac. The symptoms will be: the IronKey logo will be displayed in the launch bar and will continue bouncing for up to 15 minutes until an error message and crash report are displayed.…

30 Mesage: "Windows administrator privileges are needed to perform this operation" when updating IronKey

You must have Administrator level access for the computer on which you are trying to update the device. To resolve this issue: If you are an administrator of your home computer, you can update your device on your home computer. You can use a computer on which…

31 How to fix "Error Code: -17" while updating IronKey.

If an "Error Code: -17 - Updating your IronKey failed" message appears during an update, the computer's user permissions are possibly not being correctly interpreted. You must have administrator privileges to update your devices. If you are an administrator…

32 How to fix IronKey error "Update: Error Code -14 Could not get a device handle during CD Update"

An "Update: Error Code -14 Could not get a device handle during CD Update" error, followed by "Failed to open secure channel for drive login" errors might appear when updating a device. Ensure the device is being updated on a native Windows XP (SP2+) or Windows…

33 The password I backed up to my Online Account does not unlock my IronKey.

Online Account password backup is not mandatory; therefore, it is possible to change your device password and not back it up to your Online Account. If the device password displayed at my.ironkey.com does not unlock your device, it is possible that the password…

34 IronKey "Fatal Windows Error (5)"

If a "Windows Error (5)" message appears while initializing your device, a problem occurred while formatting the Secure Files volume. Reformat the device using the Windows Format utility: Plug in your IronKey and unlock it with your password. Click the Windows…

35 "Error creating autorun.inf" when installing RoboForm2Go on your IronKey

When attempting to install or update RoboForm2Go (portable version) on the IronKey device, an error might appear: "Error Creating autorun.inf: Cannot open file. Reason: permission denied (13)". The IronKey anti-malware protection stops any application from…

36 IronKey API (4) error (-65531): Error while processing

If this error appears, your system clock is off by at least one year. To resolve this issue, reset your system clock to the current time.

37 IronKey Error Code: -12222 or -12227 using an imported certificate

I use an SSL certificate for client authentication to my web server. Why do I get an Error Code: -12222 or Error Code: -12227 message when importing an SSL certificate into the software security device of the IronKey's onboard Firefox browser? This is most…

38 I'm missing data or Windows continuously wants to scan and fix files on my IronKey Secure Files Volume. What can I do?

Please note that this article is referring to the S100, S200, D200, S250, D250, S1000, H300, and H350 models. For IronKey F100/150/200 and H100/200 see the following article: I'm missing data on my IronKey or Defender device. What can I do? There are several…

39 Windows error (39) while accessing IronKey

The error code you are receiving is a Windows error that is generally related to a possible registry corruption with respect to the way Windows recognizes CD-ROMs. This may have occurred if you have recently removed CD burning software. The following Microsoft…

40 IronKey "Application error (11005)"

The "Application Error (11005)" can occur if your computer is unable to detect the Secure Volume drive type, or you have some corruption of your Secure Volume. This most often occurs when the device is unplugged while data is being written to it, or prior…

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