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41 How do I fix a Windows Error (23) issue?

If the Firefox icon is not displayed in the applications list, and you get a Windows Error (23) message, following these steps should resolve this issue: Use the Secure Backup application on your IronKey to back up your Secure Files. This is important so…

42 Application error (3033) A Control Panel application error has occurred

NOTE: This error was corrected in an update. Please update your device by following this tutorial: Video An "Application Error (3033)" message might appear when attempting to launch the onboard Firefox. This is usually an environment or network setting issue.…

43 Network Error 3892445204

This error can appear if you are using Internet-filtering software or services (e.g., SurfControl, WebSense, or Fortinet) to manage your Internet traffic. Such tools might identify our online services URLs as proxies. To resolve this issue, white-list the…

44 Why does IronKey.exe mount extra Secure Volumes?

When running the IronKey Unlocker application (IronKey.exe), a new drive might get mounted on your computer that is not accessible. Subsequently, when you try to run IronKey.exe, the application quits without apparently doing anything, but a new drive letter…

45 My IronKey will not mount (is not available) when I plug it in. What can I do?

The symptoms for this situation are as follows: Your IronKey CD volume mounts and the IronKey Unlocker works only when first booting your computer. Locking the device, removing it and re-inserting it does not mount the drive for use. Going to the Windows…

46 How to fix "[FATAL] AppEngine Error (7)"

If you receive this error message, the error may be caused by a conflict with mapped network drives. *SYMPTOMS* When you: * Insert your IronKey device. You may experience the following symptom: * IronKey drive not available in Windows Explorer. You may receive…

47 Some applications and websites are not working with the Identity Manager. What can I do?

Not every application or website will work with the Identity Manager. In fact, some websites are designed to prevent auto-fill and auto-submit tools from working. Websites with Flash or Java-based logins or that have CAPTCHAs may not be configurable for auto-login…

48 Sometimes the Identity Manager automatically submits my login information, and other times it does not for the same website. Why?

You may experience a situation where the Identity Manager logs you in, and other times for the same website it only fills in your username and password without submitting it. When you visit a website by using the Identity Manager (via the Auto button, the…

49 I have two logins for the same website. Why doesn't the Identity Manager show either one when it takes me to that website?

Normally you can select the login to use for that website from the Titlebar Menu. The dialog box in which you select the login for this website is being blocked either by the design of the website or by a "popup blocker" or "script blocker" that you have…

50 How to fix a Stream Read Error in Identity Manager

If a "Stream Read Error" occurs and the Control Panel will not open, this might be caused by a corruption of data in which the Identity Manager is unable to read the information. Re-installing the application might resolve this issue. However, this process…

51 "DevCore error (36): Login failed"

A "DevCore error (36): Login failed Note that your IronKey device password has been set" message might appear when initializing an IronKey with a device nickname and password. To resolve this issue, format the Secure Files volume via Windows: Insert the device…

52 How to fix "readyboost.sfcache is full"

Ready Boost is a feature of Windows that uses the flash memory from your device as RAM for the computer. We recommend that you delete the "readyboost.sfcache" file from the root of your IronKey device, and then disable the Ready Boost feature to avoid problems:…

53 I received an email to reset my password but I did not make such request

We're not sure how this happened. However, the only way to generate a device password reset email for the Personal S/D250 series device is via the device Control Panel>Password Help button. You may safely ignore this email since it went out to you. There…

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