Support Home  Contact Us 
Quick Jump Menu
Categories
There are no subcategories in this category.
1 Unable to log into Mac OS Mojave

Unfortunately this may be the end of the road for the Ironkey x200 drives. Mojave may no longer support these drives. These drives were discontinued back in 2012 and are no longer under warranty.

2 Buttons and text in IronKey Control Panel are partially visible.

There are times when certain buttons and text extend past the boundaries of the IronKey Control Panel. This is the case if the DPI settings of of the host computer are set to higher resolutions. In order to see all the information on the IronKey Control Panel…

3 Application error (2063) A Control Panel application error has occurred

The "Application error (2063): A Control Panel application error has occurred" message might appear after a device has been updated, or when attempting to access or reformat the Secure Files volume. To resolve this issue: Lock and remove the IronKey device.…

4 Forgot Password

There is no reset option on Personal drives. If you enter the incorrect password 10 times it will self destruct and will no longer be usable. Please know that there is no way for Technical Support to reset, restore, or access the data on your device or online…

5 Error: 14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed.

Please note: IronKey Enterprise users should contact their IronKey Administrator. When attempting to update your IronKey you receive the following error: SSL certificate problem, verify that the CA cert is OK. Details: error: 14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate…

6 S200 and D200 - Application Error 3031

Error 3031 is when the device is configured to use a proxy server for Internet access, but no valid proxy server has been entered. This is usually only used if you are behind a secure network that uses a proxy server. This is fairly rare, and if you're behind…

7 Resolving IronKey E801000X error messages

At times a user may receive the following pop-up error messages when attempting to unlock their IronKey: E8010002 E801003A E8010043 This can occur because the secure channel to the Identity Manager information becomes inaccessible. You will need to lock the…

8 Secure Restore does not restore my files, but I can see them in the backup folder.

With an older version of the Secure Backup application, it is possible to have a valid file backup and yet not be able to restore it. When the Secure Backup set is created, it is marked with a creation date and time. The actual files that are created are…

9 Windows continuously wants to scan and fix files on the IronKey Secure Files Volume

You continuously receive a message that Windows wants to scan and fix files on the IronKey Secure Volume after the IronKey is unlocked, but Windows is not able to repair the volume. Try running the Windows Check Disk utility from the command line. This should…

10 Why doesn’t my computer recognize my IronKey device?

When your device does not mount, a problem might exist with that computer's "mounted device list" in the Windows registry. You can modify the registry to have Windows re-populate the "mounted devices" list (assuming the entry for the IronKey device is corrupted).…

11 Windows error (1392) A Control Panel application error has occurred

A "Windows Error (1392) A Control Panel Application error has occurred" message appears when attempting to unlock an IronKey device. This might be caused by corruption of the Secure Files volume. To resolve this issue: Try to run the Windows Check Disk Utility…

12 Why does my.ironkey.com account log me out unexpectedly?

If you get logged out of your my.ironkey.com account when clicking any link, check the IP address from which your session was connected. When a change in the source IP address of the network session is detected, your connection is immediately terminated to…

13 Why am I in "Safe Mode" when I log into my.ironkey.com?

Logging into your IronKey account requires two-factor authentication; in other words, it takes more than a password to verify your identity, you must also have your IronKey drive with you. For cases when you cannot log in with your IronKey drive (for example,…

14 When performing a backup, I keep getting an error about the file length?

Windows has a character limitation (255) on the total length of a filename (including the directory) and if you happen to be saving to your desktop, this will create long directory even before you backup any files to folder. For example: C:\Documents and…

15 When using Secure Sessions, why is my connection to the server reset or refused while a page is loading?

When using Secure Sessions, one of these messages might appear: "The connection was reset. The connection to the server was reset while the page was loading" or "Proxy Server Refused Connection". Your computer is likely having a problem resolving localhost…

16 When unlocking my device, I get the following error: "An important file on your IronKey (autorun.inf) was missing. Your IronKey could not restore this file to its original state."

There was a virus that was released at the end of 2008 (Conficker); it essentially rewrote the autorun file of removable devices. Due to this, our reaction was to implement an autorun verification system that would give you a warning, and prevent anything…

17 When using Secure Sessions, why is my connection to the server reset or refused while a page is loading?

When using Secure Sessions, one of these messages might appear: "The connection was reset. The connection to the server was reset while the page was loading" or "Proxy Server Refused Connection". Your computer is likely having a problem resolving localhost…

18 Unable To Download Restore Program for IronKey

Please note: IronKey Enterprise users should contact their IronKey Administrator. When attempting to update your IronKey you receive the following error: SSL certificate problem, verify that the CA cert is OK. Details: error: 14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate…

19 The Secret Questions don't apply to me. What can I do?

The initial Secret questions presented to users are chosen randomly and don't always apply to every user setting up their online accounts. Fortunately, once you have created your account, you can log in using your IronKey device and change them. Here's how…

20 The password I backed up to my Online Account does not unlock my IronKey.

Online Account password backup is not mandatory; therefore, it is possible to change your device password and not back it up to your Online Account. If the device password displayed at my.ironkey.com does not unlock your device, it is possible that the password…

1 2 3 Next
Copyright © 2014- Kingston Digital Inc. All rights reserved.