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1 IronKey Compatibility with Guardian Edge Disk Encryption Software

There are known compatibility issues between Guardian Edge Disk Encryption software and IronKey devices. This can manifest itself in different ways depending on which software version is being used on the host computer. You may receive an "Error 1347" message.…

2 Forgot Password

IronKey Basic devices do not have an Online Account backup feature. Basic devices with IronKey software version 2.0 and later have the ability to be reset instead of self-destruct. If the "Reset the device instead of self destructing" box was not checked…

3 How to fix "readyboost.sfcache is full"

Ready Boost is a feature of Windows that uses the flash memory from your device as RAM for the computer. We recommend that you delete the "readyboost.sfcache" file from the root of your IronKey device, and then disable the Ready Boost feature to avoid problems:…

4 Windows error (1392) A Control Panel application error has occurred

A "Windows Error (1392) A Control Panel Application error has occurred" message appears when attempting to unlock an IronKey device. This might be caused by corruption of the Secure Files volume. To resolve this issue: Try to run the Windows Check Disk Utility…

5 How do I fix a Windows Error (23) issue?

If the Firefox icon is not displayed in the applications list, and you get a Windows Error (23) message, following these steps should resolve this issue: Use the Secure Backup application on your IronKey to back up your Secure Files. This is important so…

6 Windows error (39) while accessing IronKey

The error code you are receiving is a Windows error that is generally related to a possible registry corruption with respect to the way Windows recognizes CD-ROMs. This may have occurred if you have recently removed CD burning software. The following Microsoft…

7 "AppEngine Error (29)" when starting Secure Backup.

After an updating your IronKey device, you may receive "AppEngine error (29): IKUserPrefs_BoxRead - invalid data" when starting the Secure Backup program within the IronKey Control Panel. You can resolve this issue by deleting the application from your IronKey.…

8 "Error creating autorun.inf" when installing RoboForm2Go on your IronKey

When attempting to install or update RoboForm2Go (portable version) on the IronKey device, an error might appear: "Error Creating autorun.inf: Cannot open file. Reason: permission denied (13)". The IronKey anti-malware protection stops any application from…

9 Unlocking an IronKey with a corrupt CD Volume

Even though IronKey has implemented low-level protections against data corruption, it is an inevitable risk of USB flash drives. If you suspect the CD Volume on your IronKey device is corrupt because you cannot access it, and if you have an additional IronKey…

10 "DevCore error (36): Login failed"

A "DevCore error (36): Login failed Note that your IronKey device password has been set" message might appear when initializing an IronKey with a device nickname and password. To resolve this issue, format the Secure Files volume via Windows: Insert the device…

11 How to fix "[FATAL] AppEngine Error (7)"

If you receive this error message, the error may be caused by a conflict with mapped network drives. *SYMPTOMS* When you: * Insert your IronKey device. You may experience the following symptom: * IronKey drive not available in Windows Explorer. You may receive…

12 Why does IronKey.exe mount extra Secure Volumes?

When running the IronKey Unlocker application (IronKey.exe), a new drive might get mounted on your computer that is not accessible. Subsequently, when you try to run IronKey.exe, the application quits without apparently doing anything, but a new drive letter…

13 Why does my device not appear in Windows Explorer?

Several factors might cause your device to not appear in Windows Explorer. Ask yourself or your System Administrator, "What has recently changed with my computer or the environment it runs in?" To resolve this issue, try the following: Plug the device directly…

14 Symantec End point processes

Symptom: ======= Ironkey is not starting either automatically or manually trying to execute ironkey.exe Symantec Endpoint is present and running. Possible workaround: =============== Please check for the following processes to see if they can be disabled.…

15 The Mozilla Firefox icon is missing from my applications list in the IronKey Control Panel.

This can happen for a number of reasons, but is usually caused by deleting all files off of the Secure Volume (including Firefox or necessary IronKey files, which may be hidden). There are a number of ways to potentially fix this problem: First verify your…

16 The IronKey Control Panel doesn’t launch when I plug in my IronKey device.

On Windows computers, this usually happens if the AutoPlay feature has been turned off. Mac computers do not have native auto-launch support. First, verify that the LED on the end of the IronKey device lights up when you first plug it into the computer. If…

17 Problems mounting IronKey volumes on a Mac

If your Mac does not automatically mount your IronKey device, you can try doing the following to get more information on what is occurring. Select "Go > Utilities" to open the Mac utility application. Locate and open the "Console" and "Disk Utility" applications.…

18 Problems mounting IronKey volumes on a Mac

If your Mac does not automatically mount your IronKey device, you can try doing the following to get more information on what is occurring. Select "Go > Utilities" to open the Mac utility application. Locate and open the "Console" and "Disk Utility" applications.…

19 My IronKey will not mount (is not available) when I plug it in. What can I do?

The symptoms for this situation are as follows: Your IronKey CD volume mounts and the IronKey Unlocker works only when first booting your computer. Locking the device, removing it and re-inserting it does not mount the drive for use. Going to the Windows…

20 I'm missing data or Windows continuously wants to scan and fix files on my IronKey Secure Files Volume. What can I do?

Please note that this article is referring to the S100, S200, D200, S250, D250, S1000, H300, and H350 models. For IronKey F100/150/200 and H100/200 see the following article: I'm missing data on my IronKey or Defender device. What can I do? There are several…

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