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1 Incorrect password entered. You have 0 more attempts on a Mac

Symptom: After trying to launch the Unlocker on a Mac, you encounter the message stating "Unsupported Device". You may see an alternate message stating "Incorrect password entered - You have 0 more attempts remaining before your IronKey will permanently self-destruct."…

2 Unable to log into Mac OS Mojave

Unfortunately this may be the end of the road for the Ironkey x200 drives. Mojave may no longer support these drives. These drives were discontinued back in 2012 and are no longer under warranty.

3 Windows continuously wants to scan and fix files on the IronKey Secure Files Volume

You continuously receive a message that Windows wants to scan and fix files on the IronKey Secure Volume after the IronKey is unlocked, but Windows is not able to repair the volume. Try running the Windows Check Disk utility from the command line. This should…

4 Windows error (1392) A Control Panel application error has occurred

A "Windows Error (1392) A Control Panel Application error has occurred" message appears when attempting to unlock an IronKey device. This might be caused by corruption of the Secure Files volume. To resolve this issue: Try to run the Windows Check Disk Utility…

5 Why doesn’t my computer recognize my IronKey device?

When your device does not mount, a problem might exist with that computer's "mounted device list" in the Windows registry. You can modify the registry to have Windows re-populate the "mounted devices" list (assuming the entry for the IronKey device is corrupted).…

6 Why doesn't my IronKey have a Software Update feature?

If your IronKey is missing the Software Update feature from the IronKey Control Panel’s “Settings” menu, you most likely have an IronKey Basic device. To verify this, you can display the device information from the IronKey Control Panel by following…

7 Why am I in "Safe Mode" when I log into my.ironkey.com?

Logging into your IronKey account requires two-factor authentication; in other words, it takes more than a password to verify your identity, you must also have your IronKey drive with you. For cases when you cannot log in with your IronKey drive (for example,…

8 When unlocking my device, I get the following error: "An important file on your IronKey (autorun.inf) was missing. Your IronKey could not restore this file to its original state."

There was a virus that was released at the end of 2008 (Conficker); it essentially rewrote the autorun file of removable devices. Due to this, our reaction was to implement an autorun verification system that would give you a warning, and prevent anything…

9 IronKey Updater cannot continue because changing the internal configuration.

You may encounter the following error message when attempting to update your IronKey: "The IronKey Updater cannot continue because changing the internal configuration of your IronKey would risk losing your data." Follow these steps to resolve the issue: Close…

10 My IronKey Lost and Found message is not saving.

The Lost and Found message is not saved after you edit it on some 64-bit Windows Operating Systems. To resolve this issue, you must use a 32-bit Windows Operating System to edit and save changes to the Lost and Found message. If your Lost and Found message…

11 Problems mounting IronKey volumes on a Mac

If your Mac does not automatically mount your IronKey device, you can try doing the following to get more information on what is occurring. Select "Go > Utilities" to open the Mac utility application. Locate and open the "Console" and "Disk Utility" applications.…

12 The Secret Questions don't apply to me. What can I do?

The initial Secret questions presented to users are chosen randomly and don't always apply to every user setting up their online accounts. Fortunately, once you have created your account, you can log in using your IronKey device and change them. Here's how…

13 The Mozilla Firefox icon is missing from my applications list in the IronKey Control Panel.

This can happen for a number of reasons, but is usually caused by deleting all files off of the Secure Volume (including Firefox or necessary IronKey files, which may be hidden). There are a number of ways to potentially fix this problem: First verify your…

14 Secure Restore does not restore my files, but I can see them in the backup folder.

With an older version of the Secure Backup application, it is possible to have a valid file backup and yet not be able to restore it. When the Secure Backup set is created, it is marked with a creation date and time. The actual files that are created are…

15 IronKey not launching on a Mac with online backup software installed

You may encounter a situation where your IronKey device does not launch on a Mac. The symptoms will be: the IronKey logo will be displayed in the launch bar and will continue bouncing for up to 15 minutes until an error message and crash report are displayed.…

16 IronKey "Fatal Windows Error (5)"

If a "Windows Error (5)" message appears while initializing your device, a problem occurred while formatting the Secure Files volume. Reformat the device using the Windows Format utility: Plug in your IronKey and unlock it with your password. Click the Windows…

17 IronKey "Appllication Error 1347 - [FATAL] AppEngine Error (8)"

If you receive this error message, the error may be caused by a third party application or unsupported operating systems. *SYMPTOMS* When you: * Insert your IronKey device . You may experience the following symptom: * IronKey drive not available in Windows…

18 IronKey "Application error (5020)"

While rare, Application Error (5020) may happen when the IronKey Control Panel is open and you are reformatting your IronKey's Secure Files Volume, which is the drive on which all of your IronKey files are stored. To resolve this error, use Windows built-in…

19 I'm missing data or Windows continuously wants to scan and fix files on my IronKey Secure Files Volume. What can I do?

Please note that this article is referring to the S100, S200, D200, S250, D250, S1000, H300, and H350 models. For IronKey F100/150/200 and H100/200 see the following article: I'm missing data on my IronKey or Defender device. What can I do? There are several…

20 I received the following error: "AppEngine Error (29)" when starting Secure Backup. What should I do?

After an updating your IronKey device, you may receive "AppEngine error (29): IKUserPrefs_BoxRead - invalid data" when starting the Secure Backup program within the IronKey Control Panel. You can resolve this issue by deleting the application from your IronKey.…

21 I received a "sharing violation" error while performing a Secure Backup.

If you try to backup the Firefox folders while Firefox is running, you may receive an error that says: "A sharing violation has occured while accessing :\IronKey-System-Files\FirefoxData\..." or "A sharing violation has occured while accessing :\IronKey-System-Files\Mozilla…

22 I performed a Secure Backup, but the files do not appear to be encrypted.

When you use the onboard Secure Backup software, the files and folders you back up are encrypted with 256-bit AES encryption. The file names remain unchanged, but all of the files contained in the secure backup are encrypted by the IronKey. This allows for…

23 How to fix IronKey "Network error (35)" or "Error Code: 35"

An "Error Code: 35" message might appear while attempting to check for device software updates. A "Network error (35): An Internet Connection could not be established" message might appear during other operations (such as clicking the Online Account link).…

24 How to fix "DevCore error (36): Login failed"

A "DevCore error (36): Login failed Note that your IronKey device password has been set" message might appear when initializing an IronKey with a device nickname and password. To resolve this issue, format the Secure Files volume via Windows: Insert the device…

25 Drive mapping issue with Windows 10

When you connect a device to a Windows 10 machine, no drives are mapped in “File Explorer” Cause: Automount is disabled on the Windows 10 system. Fix: Enter ‘diskpart’ in the “Search the Web and Windows” dialog box. Launch the diskpart command…

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