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1 Incorrect password entered. You have 0 more attempts on a Mac

Symptom: After trying to launch the Unlocker on a Mac, you encounter the message stating "Unsupported Device". You may see an alternate message stating "Incorrect password entered - You have 0 more attempts remaining before your IronKey will permanently self-destruct."…

2 Windows error (1392) A Control Panel application error has occurred

A "Windows Error (1392) A Control Panel Application error has occurred" message appears when attempting to unlock an IronKey device. This might be caused by corruption of the Secure Files volume. To resolve this issue: Try to run the Windows Check Disk Utility…

3 Mac - OS warning of unsupported 32 bit applications

We're aware of the change that Apple is implementing. Since this will not take effect until September/October when they come out with their full 64bit OS, we won't have an update until then. You may continue to use your drive and check back with us later.…

4 Forgot my password

There are no back doors to an IronKey Basic device. In other words, there is no way to unlock it if you forgot the password. If you have enabled device reset, you can reset the device back to its pre-setup state. However, all on-board data will be permanently…

5 Drive mapping issue with Windows 10

When you connect a device to a Windows 10 machine, no drives are mapped in “File Explorer” Cause: Automount is disabled on the Windows 10 system. Fix: Enter ‘diskpart’ in the “Search the Web and Windows” dialog box. Launch the diskpart command…

6 Asking for an Activation Code

IronKey Enterprise devices are designed for large-scale deployments and requires a minimum of two devices and a yearly license of the IronKey Enterprise Management Service (EMS). It is from this service that activation codes are issued by the Ironkey EMS…

7 Application error (3019) Your IronKey secure volume is unformatted

IronKey models S100, S200, D200, S250, D250, S1000, H300, and H350. If an "Application error (3019) Your IronKey secure volume is unformatted" message appears when attempting to unlock the IronKey device, corruption on the Secure Files volume might have occurred.…

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